Returns & Exchanges

Web Returns and Exchanges

If an item isn't working out for your dog or cat or you think that you've received a defective item or item in error please email us at woof@thefishandbone.com or call us at 857-753-4176 and we'll do our best to help! Remember that pets should be supervised when playing with toys, as no toy is completely indestructible.

Orders placed online can be returned to any of our stores or to our Returns Department at the address below. To receive credit items must be returned in new condition with tags and the receipt included.

Fish & Bone
Returns Department
217 Newbury Street
Boston, MA 02116

When shipping your return be sure to include a copy of the packing slip and to use a reputable shipper that provides tracking as we are not responsible for lost or damaged return shipments. Please allow 2 weeks for processing and the credit for your items to be applied to your account.

Due to our rapidly changing inventory, Fish & Bone does not recommend exchanges for online purchases. To guarantee that the items you like are in stock please contact us, or place a new order online at any time and send the returned items back to us for a refund.

Orders that are refused at the time of delivery will not have the original shipping charges refunded and may be subject to additional shipping or restocking fees. To be eligible for credit all returns must be delivered to the address above or a Fish & Bone store.

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  • Amex
  • PayPal